Amplify SaaS Apps by Tapping Diverse Data

November 14, 2013

How can analytics generate value in SaaS, CRM, HCM, and the proverbial “alphabet soup” of cloud applications?  Read below for the “cliff notes” from Pentaho’s recent webinar series on how vendors are leveraging analytics inside a variety of different SaaS (Software-as-a-service) apps. 

Pentaho just wrapped up several webinars with Montclare, a leading provider of SaaS advisory services, on how embedded analytics can benefit SaaS vendors in the Customer Success, Human Capital Management (HCM), and Customer Relationship Management (CRM) categories.  One clear trend was that thinking outside the box to incorporate new & novel data sources can create tremendous value for end users.  It’s not just about pretty visualizations and dashboards – it’s about insights that bubble up when diverse data is blended together.  We’ve broken out some webinar highlights below, and have also created a short summary video for each webinar – see links in each section.

Customer Success with Nick Mehta of Gainsight

Gainsight is a provider of customer success solutions.  CEO Nick Mehta stressed that before you can really build process around customer success, you need a data management strategy.  This means figuring out where crucial success information lives – whether in CRM, Product usage databases, customer surveys, billing systems, or other places.  It also means finding the right way to integrate this information and understanding the data granularity necessary for useful analytics (time frequency, aggregation, etc).

Gainsight’s “at a glance” view of customer base according to risk level (dot color), revenue (y axis), and time since they were signed (x axis)

Gainsight’s “at a glance” view of customer base according to risk level (dot color), revenue (y axis), and time since they were signed (x axis)

Big Data is one path for streamlining a data management approach.  Gainsight leverages a hierarchical infrastructure, where Hadoop serves as a high-volume raw data store, and NoSQL is used as an operational store for more summarized data, which then connects to a final end-user reporting layer.  Data and architecture innovation has allowed Gainsight to create an “at a glance” view of which customers may be at risk (see picture).  This resonates with an evolving trend where SaaS vendors are innovating via Big Data architectures to create more powerful, intelligent, & valuable apps for their customers.  The Customer Success video can be found here.

HCM with Janice D’Aloia of Mo’mix

Mo’mix is an IT software and services provider that embeds Pentaho Analytics in its Performance Center offering – which it launched to give customers a single view across a variety of enterprise data systems.  While self-service analytics and quick deployment helped drive the decision to partner with Pentaho, Mo’mix has really been able to generate value for customers by being able to connect to virtually any data source (ERP, HCM, niche sources, and more), bringing together an end-to-end view that’s accessible to all types of end users, from HR administrators up to the executive level.

Janice went over a few use cases where its clients improved HCM decision-making.  In one example, a client discovered that it was missing employee termination reasons in its source systems, and then was able to fix the discrepancy and track the relevant trends at a more granular to reduce voluntary terminations.  She also touched on retention use cases that focused on identifying high-performing and at-risk employees.  The HCM video can be found here.

CRM & Marketing with Montclare & Pentaho

In this presentation, Kevin Dobbs of Montclare shared some of the analytics-related trends driving CRM & Marketing application adoption – including demand for data insights on a variety of social media channels.  This was exemplified in the case of Paytronix, a Pentaho OEM partner that provides online loyalty solutions to restaurants.  As part of their deployment, Paytronix integrated social and mobile data sources, as well as Big Data technologies, to help clients optimize campaigns against end customer behavioral data more effectively.  At the same time, as they streamlined multi-source data for embedded analytics, Paytronix was also able to reduce ETL processing time by 80%, generating major operational benefits for customers.  The CRM & Marketing video can be found here.

These webinars highlight just a few examples of how application providers across the SaaS/software landscape are striving to deliver new data sources to their customers for additional analytics context and value.   You can access the full-length webinar videos here.  

Ben Hopkins
Product Marketing
Pentaho


Integration Solutions are Key in Unlocking Big Data Benefits

November 6, 2013

VR_HorizontalLogoWe’re tremendously excited that Ventana Research is launching a new benchmark research on Big Data Integration.  As it becomes clearer to the market that Big Data has huge potential to deliver business value, identifying the right tools & technologies to manage it in the context of specific organizational goals is crucial.  The new research aims to take a step forward in this realm, as it promises to take a hard look at current and planned Big Data deployments, honing in on the solutions for accessing and transforming Big Data in a variety of different technical architectures and business use cases. It should provide great insight into ways that organizations can “unlock” Big Data’s potential.  See the press release here – Ventana Research Launches Big Data Integration Benchmark Research

For further context, we recommend reading a recent blog post from Ventana’s VP & Research Director, Tony Consentino titled, Big Data and Analytics Helps Business Transform and Gain Competitive Advantage. Consentino highlights the broad applicability of Big Data solutions across industries to empower organizations in the face of accelerating changes in markets, operations, & customer preferences.  The blog also cites staffing and training as the two biggest challenges to Big Data analytics, which underlines the importance of the new benchmark research in helping businesses identify which integration approaches will help accelerate time to value through usability by the broadest base of team members.

If you are interested in learning more about or participating in this benchmark research visit ventanaresearch.com/BigDataIntegration. There are several incentives for qualified research participants such as a $5 Amazon.com gift certificate and a complementary report valued at $995 as well as access to a free educational webinar on best practices from the benchmark research.

Finally, the Ventana Research Innovation Summit is next week, November 11-12 in Chicago. Let us know if you will be attending as we would love to meet-up!

Ben Hopkins
Product Marketing


#PPSUMM13

October 15, 2013

More than forty partners from around the globe attended Pentaho Partner Summit 2013 (#PPSUMM13), October 3-4 in the beautiful village of Sintra, Portugal, famous for its 19th-century Romantic architecture and landscapes. The following video summarizes the two days in under two minutes:

Informative sessions

To further help partners to maximize and monetize big data opportunities, the Summit included sales and technical training sessions focusing on different aspects of the big data ecosystem. During these sessions Steve Jenkins, Vice President EMEA of Hadoop distributor MapR, and Luca Olivari, Director of Business Development EMEA of MongoDB, the NoSQL database, explained how Pentaho supports these important and popular big data technologies.

Partner of the Year Award

The Pentaho partners that were the most successful over the last year, delivering outstanding customer success, technical innovation and commercial results, were honored at a gala dinner with the Pentaho Partner of the Year Award. This year’s winners were Italy’s BNova (EMEA), Brazil’s OnCase Brazil (LATAM) and Japan’s KSK (APAC).

 New partner program

The Pentaho Partner Summit 2013 was the perfect occasion to share more details on our new enhanced Partner Program in EMEA, Asia Pacific and Latin America. The new program consists of three levels: Registered Member, Certified Partner and Premium Partner. Registered Member is a new entry level that makes it easier for new partners to sign up to the partner program. The main partnership level, now called ‘Certified Partner’ has been simplified. To reward commitment, Certified Partners that offer advanced services and sell successfully are eligible to earn the top ‘Premium’ status. These new levels replace the previous Bronze, Gold and Platinum and make it easier for customers to select the right partner for their needs.

Learn more about the Pentaho Partner Program visit pentaho.com/partners


Two meetings of hearts and minds in Sintra

October 9, 2013

I consider myself very lucky to have spent last week in the beautiful village of Sintra, Portugal for Pentaho’s Regional Partner Summit followed by the Pentaho Community Meeting. Over four days our bright, enthusiastic partners and community developers animated the romantic Portuguese scenery. If anyone thought that analytics and romance might be incompatible, they were definitely proven wrong!

Partner Summit

Over the first two days more than forty Pentaho partners from around the globe including Australia, Brazil and the Norwegian fjords came together in the Tivoli Hotel to network, share their experiences and gather insights from Pentaho folks onsite.

Big data has injected new vitality to the business analytics space, providing major new opportunities for our partners.  An informal survey we carried out at the summit indicates that about 20 percent of our partners are already working on big data deployments.

To help our partners maximize and monetize big data opportunities, the Summit included sales and technical training sessions focusing on different aspects of the big data ecosystem. For example, Steve Jenkins of MapR and Luca Olivari of MongoDB explained how Pentaho supports these important and popular big data technologies. Thanks to Steve and Luca for taking the time to speak at the Summit!

Pentaho Partner Meeting 2013

Pentaho Partner Summit 2013

Pentaho Partner of the Year Award

One of the highlights of the Pentaho Partner Summit was the Gala Diner in the Seteais Palace – a fitting place to honor the outstanding results from our partners and treat them like the royalty they are! Congratulations once again to Italy’s BNova (EMEA), Brazil’s OnCase Brazil (LATAM) and Japan’s KSK (APAC) for winning the Partner of the Year Award for their respective regions.

Here are some additional photos from the Pentaho Partner Summit and Partner of the Year Awards Dinner

#PCM13

After two intensive days, the Partner Summit drew to a close but the Pentaho party raged on! Most partners stayed on in Sintra to take part in the Pentaho Community Meeting, organized by our new SVP of Community, Pedro Alves and his Webdetails team. With more than a hundred participants gathered in the Pena Palace’s Gardens, this was the biggest community meeting ever to take place in EMEA. It was so inspiring to learn about the many exciting projects that this vibrant community has generated.

Pentaho Community Meeting 2013

Pentaho Community Meeting 2013

Thank you!

After a fun and interesting week teaming with Pentaho spirit it’s only left for me to say a warm ‘thank you’ to everyone who attended and spoke and organized these two fantastic events. Personally, I am leaving impressed and inspired after seeing first hand the impressive projects that our partners and community are creating with Pentaho. I hope you took away new ideas, opportunities, knowledge, and perhaps even a little bit of Sintra’s romance!

Doug Johnson
EVP and COO, Pentaho

Here is a growing list of recap blogs and videos from the events: 


9 Years Later….

October 8, 2013
5founders

Photo taken the day Pentaho was founded – October 8, 2004

On Oct 8, 2004 five guys got some crazy idea to create a commercial open source BI offering to provide customers of all sizes with a better and more affordable solution than existed from proprietary vendors. Nine years later – “BI” became “BA”,  the core platform just underwent its biggest overhaul since its inception,  our UI/UX is the best ever, the open source community is still key, big data has become our core growth strategy, predictive is awakening, we went thru the biggest financial crisis since the Great Depression and are achieving great Y/Y bookings growth. Last, but not least, we have been very fortunate to attract and retain a fantastic, talented, passionate team to make us the leader in big data analytics. Big Data is one of the biggest business impacts our industry has seen in decades and we’re making it happen.

Congrats to the entire company for making this real. Happy Birthday Pentaho.

Richard

Richard Daley
Co-Founder and Chief Strategy Officer, Pentaho


Highlights From Splunk .conf2013 – Machine Data Meets Big Business

October 4, 2013
Eddie.jpg

Eddie White, EVP Business Development, Pentaho

This week, Pentaho was on site for Splunk .conf2013 in Las Vegas and the show was buzzing with excitement. Organizations big and small shared a range of new innovations leveraging machine data.

Eddie White, executive VP of business development at Pentaho, shares his first-hand impressions and insights on the biggest news and trends coming out of .conf2013.

Q: Eddie, what are your impressions of this year’s Splunk conference?

There’s a different feel at the show this year — bigger companies and more business users attended this year. What traditionally has been more of an “IT Show,” has evolved to showcase real business use cases, success stories and post-deployment analysis. It’s apparent that machine data has turned a corner. The industry is moving well beyond simply logging of machine data. Users integrate, analyze and leverage their vast resource of device data for business intelligence and competitive advantage.

For example, on the first day ADP shared how they leverage big data for real-time insights. Yahoo! shared details on a deployment of Splunk Enterprise at multi-terabyte scale that is helping to better monitor and manage website properties. Intuit spoke on leveraging Splunk for diagnostics, testing, performance tuning and more. And on the second day, StubHub, Harvard University, Credit Suisse, Sears and Wipro were all featuring compelling uses for Splunk.

What was most exciting to me was the 50+ end users I spoke with who wanted learn how Pentaho blends data with and in Splunk. Our booth traffic was steady and heavy. Pentaho’s enhanced visualization and reporting demos were a hit not only with the IT attendees, but with the business users who are searching for ways to harness the power of their Splunk data for deeper insights. 

Q: Does attendance indicate a bigger/growing appetite for analysis of machine data?

Splunk is helping to uncover new information and insights – tapping into the myriad of data types Splunk can support as a data platform. It’s clearly making an impact in the enterprise. Yet as all these organizations increasingly turn to Splunk to collect, index and harness their machine-generated big data…there is tremendous opportunity for organizations to turn to Pentaho , a Splunk Powered Technology Partner, to tap and combine Splunk data with any other data source for deeper insights.

Q: How is the market developing for machine data analytics?

We are seeing the market here change from being driven by the technologists, to being driven by the business user.  The technology has advanced and now has the scale, the flexibility and the models to make real business impacts for the enterprise.  The use cases are clearly defined now and the technology fits the customer needs.  The level of collaboration between the major players like Pentaho, Splunk and Hadoop vendors now presents CIOs with real value.

Q: You were invited this year to speak on a CXO Panel addressing Big Data challenges and opportunities. What were some of the highlights?

The CXO panel was fantastic. It was quite an honor to present and be on a panel with four founders and “rock stars” in Big Data: Matt Pfeil (DataStax), M.C. Srivas (MapR), Ari Zilka (Hortonworks) and Amr Awadallah (Cloudera).

Over a panel session that ran for 90 minutes, we tackled subjects on big data challenges. We heard that Splunk users are dealing with quite a few of the same questions and challenges.

Business users and IT professionals just getting started are struggling with what project to pick first and first steps. My advice is to pick a real business use case and push us vendors to do a proof-of-concept with you, your team and to show quantifiable results in 30 days.

We also heard a lot of questions about which vendor has the right answer to their individual use scenarios and challenges. It was great to see all of the panelists on the same page in their response. No one vendor has all the answers. As I mentioned on the panel, if any Big Data player tells you they can solve all your Big Data problems, you should disqualify them! Users need Splunk, they need Pentaho and they need Hadoop.

Q: Taking a high level view of the conference, what trends can you identify?

There were two major trends taking center stage. Business people were asking business questions, and almost everyone was looking to map adoption to real business use cases.  And again, there’s a clear awareness that no one vendor can answer all of their questions. They are all looking at how to best assemble Hadoop, along with Pentaho and extend their use of Splunk with those technologies.

Q: Pentaho and Splunk are demonstrating the new Pentaho Business Analytics and Splunk Enterprise offering, providing a first look to conference attendees. What kind of reaction are you getting from the demos?

The reaction from the audiences was tremendous. We had two sets of reactions. The end user customers took the time to go in-depth with technology demos and asked questions like… where Splunk ends and where Pentaho begins?  The demo we showed drew the business user in too. It was a very powerful visualization of how we can enable a Splunk enterprise to solve business problems.

The Splunk sales teams who visited the booth and saw the demo were able to clearly discuss how to position a total solution for their customer.

Learn more about Splunk and Pentaho.

 


See you in Vegas at Splunk .conf2013

September 24, 2013


splunkconf2013

Splunk has been leading the way in the new world of Big Data for some time, and if you look at their recent earnings you will see that they are matching the marketing with solid growth. Their recent announcements like HUNK also show they are building a solid roadmap for their platform that will enable the Enterprise to embrace both the Splunk platform and the newer disruptive technologies like Hadoop well into the future.  I am looking forward to seeing more of this in Vegas later this month at .conf2013.  And yes, I do love Vegas.

We recently developed an integration available via Splunkbase to the Splunk Analytics platform. We are now able to deliver a number of business critical BI and visualization capabilities to Splunk customers. True to the Pentaho’s mission – to deliver the future of analytics – our partnership with Splunk, the leading software platform for real-time operational intelligence is another step on our path to that mission. Our alliance and integration makes it easy and cost effective for the global Splunk customer base to adopt Pentaho’s comprehensive business analytics and visualization platform to manage and gain business class insight from this highly valuable source of data.  By using our integration, business users in the Enterprise will now be able to bring the Splunk data to life in our rich visualizations, be that pixel perfect reporting, rich and dynamic dashboards and also the ability to do all this in a full BI self-service experience.  Business users need this capability in the format they can consume and Pentaho can deliver that.

PentahoSplunkArchitectureImage

Critically Pentaho can also combine Splunk data with data from other repositories for enriched context and value. Enterprises can now leverage the integration of Pentaho and Splunk to extend their big data analytics by unlocking and harnessing machine data generated by websites, applications, servers, storage, network, mobile and other devices all the way down to network and system sensors. Data can be brought into the Splunk platform from various and multiple sources, be they EDW’s, the new data repositories like Hadoop and NoSQL, This can also bring proprietary database data in the Enterprise into a place where it can be used to bring business value.

By using our Pentaho ETL capabilities we can extend Spunk’s DB connect to enable a full data integration experience to the EDW teams

We love working with the Splunk product team and are really looking forward to the Splunk .conf2013 September 30 – October 3. Besides the trip to the Hard Rock that will surely happen, we will be demonstrating our solution running on Splunk with Splunk data to the customers who will be attending this great event (look for the Pentaho booth in the sponsor hall). We will also be supporting two Splunk sessions –  I am looking forward to participating in the following panels:

  1. CXO Panel: Addressing Big Data Challenges and Opportunities led by Eddie Satterly , Chief Big Data Evangelist, Office of the CTO, Splunk - October 1, 4:30-5:30, Big Data track
  2. Big Data Ecosystem: Partner Panel, led by Brett Sheppard , Director, Product Marketing for Big Data , Splunk - October 2, 4:30-5:30, Big Data track

What is even more exciting is that we are already working with the Splunk sales teams in the field and at the customers demonstrating and proving our joint capabilities. This is where the rubber hits the road as they say and we look forward to a long and prosperous relationship with the Splunk team.

Hope to see you in Vegas!

Eddie White
EVP Business Development


Follow

Get every new post delivered to your Inbox.

Join 88 other followers