You can run but you can’t hide

Social media has changed the whole customer-vendor relationship. If our customers are not happy they have 100’s of ways to tell a lot of people. Vendors can run but they can’t hide.

Howard Dresner gets it. He tapped into the social media world to gather a sampling of over 450 business intelligence users to learn their real-world experiences with their vendors. He gathered their feedback in the new market study by Dresner Advisory Services, The Wisdom of Crowds Business Intelligence Market Study™. Here are a few of the highlights:

  • Pentaho, in the Emerging Vendor category, was ranked against six other vendors and received the top ranking in value for the price paid and quality of consulting services.
  • Pentaho is the clear leader in OSBI ranking above other OSBI vendors in every category.
  • Pentaho received the second highest marks overall among BI vendors.
  • 100 percent of responding customers recommended Pentaho.

Red Hat’s slogan comes to mind in this situation: “Truth Happens.” With the growth of social media you cannot hide if you have bad support or a crappy product – social media puts the power back into the users hands.

You can’t just say you are the best or largest – you have to be it. It is easy to throw around meaningless statistics about having “over 100,000 community members”, when the 100,000 merely visited a website or forge and registered to get community editions or view a forum. What is worse is when over 75% of these “community members” only visited that site one time and never returned. Making these grossly misleading claims is bad for commercial open source in general and horrible for the specific vendors.

Beyond the Wisdom of Crowds report, I wanted to point out a few other independent surveys out there to see the truth.

Open Source Solutions: Managing, Analyzing and Delivering Business Information
BeyeNETWORK Research Report by Mark Madsen

The End of Enterprise Software: Open Source Finds an Opening
By Wayne Eckerson, Director, TDWI Research

If you are interested to know what your peers are saying about Pentaho in The Wisdom of Crowds Business Intelligence Market Study™ the survey is available for download by visiting: http://www.pentaho.com/wisdom_of_crowds/

Richard

2 Responses to You can run but you can’t hide

  1. Congrats, Richard and Pentaho :)

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